Solve A Problem / FAQ
If your issue is not addressed below, please CONTACT US.
Q. How do I place a bid? Click here to learn more about proxy bidding.
A. Click the Bid Now button next to the item you want to bid on. Simply place the next required bid or your Proxy Bid. When placing a Proxy Bid the software will bid for you up to your maximum amount. The software will only bid up for you if another user makes a bid below your maximum bid.
Q. Will I get notified when I’ve been outbid?
A. You will receive an email notification when you have been outbid on an item. You can also view your current bids under “My Account Home” in the Bidding menu.
Q. What happens when I win an item?
A. After the conclusion of a sale an invoice will be sent to your email address with the details of your purchase including pickup time, address and a contact person if you have questions.
Q. I did not receive an invoice?
A. We generate invoices automatically at the conclusion of each auction. Be sure to add email@example.com to your email contacts list. Doing this protects against overzealous spam filters. Here's instructions for different email clients.
Q. What if I cannot make the pickup?
A. If you cannot make the pickup call the auction manager listed on the sale or the contact person on the invoice to discuss alternatives. Remember some sales are on site at a home and alternative pickup is not always possible. All invoices must be paid before the end of pickup time- Failure to do so may result in suspension of bidding privileges!
With advance notice (email us) you can send someone to pickup on your behalf.
Q. Can I view the items before I make a bid?
A. Some auctions may offer previews while others may not. When a sale is conducted in a home we do not always have access to the items for preview. It’s best to contact the auction us for more information
Q. How do I change my password?
A. You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
Q. How do I change my username?
A. Click here to change your username.
Q. How do I change my card on file?
A. Click here to change your card on file.
Q. Why am I not receiving any emails?
A. Be sure to add firstname.lastname@example.org to your email contacts list. Doing this protects against overzealous spam filters.
Here's instructions for different email clients.
Q. How do I change the email address tied to my account?
A. You can change your email address by editing your account details within your “My Account” area.
Q. Why won't it take my username?
A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
Incorrect: MY Username
Or, it says that the username selected is already in use.
Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?
A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.